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Job Description:
  • Recognize, Troubleshoot and Resolve device and application related issues proactively, ensuring minimal downtime.
  • Act as a liaison between Account Managers and Backend teams to highlight and escalate bugs/issues in a timely manner and follow up until resolved
  • Monitor system performance and manage incidents
  • Perform root cause analysis and implement solutions to prevent recurrence.
  • Manage and resolve tickets using systems like FreshDesk and JIRA
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Maintain and update the knowledge base with solutions and best practices.
  • Provide excellent customer service and maintain high levels of customer satisfaction.


Requirement:
  • Good in written and spoken communication
  • Graduate in Computer, Electrical or Mechanical Engineering preferred (but not mandatory)
  • Minimum 1 year experience in a pure tech support role, preferably in a B2B ecosystem (no freshers)
  • Ready to join immediately

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